Our partner, Raven, has a comprehensive troubleshooting guide to help you out if you encounter any troubles with their devices. Please take a look through their self-service guide for assistance:


https://klashwerks.zendesk.com/hc/en-us


Raven User Guides:
  • Installation instructions (URL)
  • Fleet Managers guide (PDF)

Raven Support:
For questions of a general nature or specific to the Kahi Asset Management solution, please contact Kahi support at:
For questions or issues specific to the Raven devices or services, you may also contact Raven support directly at:
  • Phone: 1-833-842-0439

Raven Mobile App:
Once the account has been activated via the Raven Web App, you can install and use the Raven Mobile App to monitor the status of your Raven devices. Downloads for the Mobile app are provided below:


What's included in your Raven package:

  • Raven
  • 6′ OBDII cable
  • Adhesive mount
  • 4 adhesive cable clips
  • Alcohol cleaning wipe
  • Allen key
  • SD card with business units (SD cards are required to be installed to ensure the device records information securely and protects against internal memory card damage)
  • Security cable and cover (These are not required to be installed, but can add additional protection against tampering; you will need a screw driver for installation. Watch the installation video for more information)