Not online yet: When scanning in a beacon, it may take a minute for the beacon to come online for the first time. 

  • Ensure the battery is installed in the beacon correctly (battery + side up) and is within range of an online gateway
  • If you have confirmed the battery is correctly inserted, try installing another battery. If a different battery doesn't work, try replacing the beacon with another one. 

If the beacon is still not coming online after these attempts, please email us at with the beacon number (these are found on the top lid of the beacon itself) on the units that are affected. 

While we investigate the beacon numbers, we ask that you to test the batteries with a multi-meter to confirm if the battery is dead. More likely than not, the issue will be with the battery rather than the beacon itself, and this will help us determine that.