FAQ

Kahi Equipment and Platform Terms Dictionary
Equipment Fixed gateway The Kahi Fixed Gateway is designed to be installed at your warehouse location to provide beacons scanning while your assets are ...
Wed, 13 Oct, 2021 at 3:54 PM
Connect with Customer Support
We are here for you! Our small but mighty support team is available Monday through Friday, 8am EST - 4pm EST.  We respond to each and every sup...
Wed, 11 Aug, 2021 at 3:05 PM
Adding additional users to your Kahi account
Once you are a subscribing Kahi client, the account owner can add additional users to the account. Additional users are assigned a role. Each role has diffe...
Wed, 13 Oct, 2021 at 4:27 PM
Editing User Preferences
Account owners can edit their user preferences from within the web application.  Once logged in, click on the gear icon in the upper right corner, then ...
Wed, 1 Sep, 2021 at 9:58 AM
Beacon Scanning Issues
Not online yet: When scanning in a beacon, it may take a minute for the beacon to come online for the first time.  Ensure the battery is installed in t...
Thu, 7 Oct, 2021 at 2:46 PM